Human-Centered Design to Create an Emergency Care Action Plan for Children With Medical Complexity

• 2025

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• Christian Pulcini; Sarabeth Broder-Fingert; Peter Callas; Peter Dayan; Brittany Drath; Callan Gravel-Pucillo
PMID: 39933576DOI: https://doi.org/10.1542/peds.2024-069125

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About

This article discusses the application of Human-Centered Design (HCD) principles to create an Emergency Care Action Plan (ECAP) for Children with Medical Complexity (CMC). The ECAP aims to address challenges in providing high-quality emergency care for CMC by engaging key partners and end users in the design process. Using the double diamond model of HCD, the article outlines the process of discovering key insights, defining the challenge, developing iterative prototypes, and planning for real-time implementation. It emphasizes the importance of tailoring solutions to local contexts, addressing implementation barriers, and measuring effectiveness through pilot trials.

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Tags

Focus Area: Everyday Emergency

Audience: Physicians

Emergency Management Stage: Preparedness (Prevention / Protection)

Keywords: Emergency Medical Services; Emergency Treatment; Medical Informatics; Patient Care Planning; Pediatrics; Patient-Centered Care; Implementation Science

Institutions: University of Vermont; University of Massachusetts; Columbia University; University of Rochester; Yale University; University of California San Francisco

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